Send a message to support@iocodo.com with the subject "Delete my KaBlok data". There is no account name to give and no proof of purchase to attach.
The easiest route is the Support tile in the app's Settings screen: it opens a message to the same address with your app version, platform and OS version already filled in, which is what we match the records against. If you write from your mail app instead, or you have already uninstalled KaBlok, include whatever you remember: device model, operating system version, country, and the approximate dates you played.
We confirm by email and complete the deletion within 30 days of the request.
Deleting KaBlok from your device removes all local data (progress, scores, coins, unlocked Jolly cards, settings) and stops any further collection of usage and crash data. This step is immediate and does not need us.
Leaderboard scores are held by the platform, not by us:
| Data | On request | Retention if you do nothing |
|---|---|---|
| Firebase Analytics events (screens opened, games played, settings changed), tied to a random app-instance identifier | Deleted | Automatically deleted 14 months after the last activity |
| Firebase Crashlytics reports (device model, OS version, crash trace) | Deleted | Automatically deleted after 90 days |
| Notification topic subscription (no device token or identifier is stored on our side) | Ends when you uninstall or turn notifications off | Ends when you uninstall |
| Local progress, scores, coins, settings | Removed by uninstalling, or by Settings › Reset progress in the app | Stays on your device until you remove it |
| Leaderboard scores and achievements | Removed through Game Center or Play Games (step 3) | Held by Apple or Google under their own policies |
Aggregated statistics that contain no identifier of any kind, such as the total number of games played across all players, are kept. They cannot be traced back to you or to any single device.
You can ask for part of your data instead of all of it, for example the crash reports only. Write what you want removed in the same email and we action that scope.