Delete your account
Works for every account: guest, Apple, Google or email.
Deletion is permanent. Your designs, your uploads and everything else listed below under Deleted are removed and cannot be recovered.
In the app
- Open Sartia and tap You.
- Scroll to the bottom of the page.
- Tap Delete account and data.
- Confirm. The app deletes your data and signs you out.
In earlier test versions of the app, the same control sits at the bottom of Settings.
By email
If you no longer have the app installed, write to support@iocodo.com with the subject "Sartia Account Deletion", from the email address linked to the account if it has one. We complete the deletion within 30 days and confirm by reply.
What is deleted, and what is kept
Deleted:
- your account and its sign-in details (guest, Apple, Google or email)
- your designs, including the concepts you did not keep, and their stored images
- the images you uploaded, and the photos you attached to a problem report
- your collections and favorites, your bag, your saved addresses and your sizes
- your saved quotes, your notification token and your usage counters
- the delivery address saved on this phone
Kept, without your identity: the record of each order you paid for (the pieces, their print files, the prices, the dates and any problem you reported about it) for up to 10 years, for tax, accounting and product-safety reasons and in case of a dispute. We remove from it your name, email address, phone number, delivery address and the link to your account.
Kept by our providers: Stripe keeps its record of your payment, and our print partner Gelato its record of the delivery, under their own legal duties. We never store your card details in the first place.
Kept to answer a claim: the record of your answers to the terms of use and to permission requests (which version you saw and when you answered). We keep it only to answer a legal claim about what you agreed to, and only for as long as such a claim can still be brought.
Usage statistics and crash reports are not linked to your account and are deleted automatically, after up to 14 months and 90 days. Data that stays on your device, such as your privacy choices, is deleted when you uninstall the app.
Details on data handling are in the privacy policy.