Sartia

Terms of use

Last updated: October 1, 2026. Version 2026-09-30.

1. These terms and how you accept them

These terms of use ("terms") are an agreement between you and IOCODO LLC ("we", "us"), the company that makes Sartia. They cover the app and every order you place in it.

You accept them by tapping Accept and continue when you first open Sartia. The same sentence, with links to these terms and to our privacy policy, appears when you sign in. If you do not agree, please do not use Sartia.

We record which version of these terms you accepted and when, on your device and with your account, and the checkout sends the same version with each order. When these terms change, the app asks you to accept the new version the next time you open it.

Our privacy policy explains how we handle your data. It is information for you, not part of this agreement.

If you downloaded Sartia from Apple's App Store, Apple's standard license agreement for apps also applies to your license to use the app. Where it and these terms deal with the same point, the one that protects you more applies.

2. Who can use Sartia

You must be at least 18 years old, and an adult under the law where you live, to use Sartia. The AI services that draw the concepts are offered only to adults, and you confirm your age when you accept these terms, the first time you open Sartia.

An account is personal: do not share yours, and do not use someone else's.

3. What Sartia is

Sartia turns a garment you describe in your own words into design concepts. AI models made by other companies draw them, and Sartia adapts them to garments our print partner can really produce. If you order a piece, we have it printed on the garment you chose and shipped to you.

IOCODO LLC is the seller of every piece. Our print partner, currently Gelato, and the printers in its network make and ship the pieces for us.

Sartia prints on a small range of ready-made garments, shown in the app. It is not a tailor: it does not make garments to your measurements.

4. Orders, prices and payment

Before you pay, the checkout shows each piece with its garment, color and size, the price of each piece, the shipping for the delivery method you choose, the estimated delivery dates, the total, and the seller, IOCODO LLC.

The total is what you pay us: the pieces, the shipping and any tax we collect. If the destination country charges customs duties or import taxes, the person receiving the parcel pays them on delivery.

Shipping is quoted for the whole order, so pieces ordered together share it. Prices are in US dollars. If your card is in another currency, your bank converts the amount and may charge a fee.

Stripe processes the payment when you place the order, and we never see your full card number. When the payment goes through, Stripe emails a receipt to the address you gave at checkout, and the order page in the app (You, then Orders) keeps the details of your order.

To protect buyers from stolen cards, we limit the number of pieces in one order and the number of orders per day. The app tells you when you reach a limit.

We may refuse or cancel an order, for example when a design breaks these terms, a check points to fraud, or our print partner cannot make it. If we cancel an order you paid for, we refund it in full. If a price was shown by mistake, we tell you before the order goes to print, and you choose between the correct price and a full refund.

5. The first hour and canceling

After you pay, your order waits for one hour before it goes to print. The order page shows the time left. During that hour you can:

• change the delivery address, within the same country
• cancel the order, and we refund it in full

To send an order to another country, cancel it during that hour and order again.

After the first hour you can still ask to cancel from the order page. We ask our print partner to stop the order: if no piece has been printed yet, we cancel it and refund you in full. Once a piece has been printed, the order can no longer be canceled.

6. Printing and delivery

The delivery dates shown at checkout are estimates, based on the current times of our print partner and its carriers for your country and delivery method.

If we cannot ship your order by the time we told you, or within 30 days of your payment if we gave no time, we tell you, and you choose between waiting and canceling for a full refund.

When your parcel ships, its tracking link appears on the order page. If you turned on order updates, the app also tells you when the parcel ships and when it is delivered.

Please check the address before you pay. If the carrier returns a parcel because the address was wrong or incomplete, or because nobody collected it, we can send it again at your cost, or refund the order minus the shipping.

If your parcel does not arrive, tell us from the order page (Get help with this order). We check with our print partner and the carrier, and if the parcel is lost, we send the pieces again or refund you.

7. Returns and refunds

Every piece is made for you after you order it, so we do not take a piece back because you changed your mind or picked a size that does not fit. This does not affect the limited warranty or your rights under the law.

If you live in the European Union or the United Kingdom and we deliver there, the 14-day right to withdraw from an online purchase does not apply to pieces made to your specification (Consumer Rights Directive 2011/83/EU, article 16(c); in the UK, the Consumer Contracts Regulations 2013, regulation 28(1)(b)). Your rights for faulty pieces still apply.

Refunds go back to the card or wallet you paid with. Your bank usually shows them within 5 to 10 business days.

If our print partner cannot make an order, or rejects its print file, we refund the order in full without you having to ask.

8. Limited warranty for garments

IOCODO LLC gives this limited warranty on every piece ordered through Sartia.

What it covers: a piece that arrives damaged, with a print that does not match the design you ordered, or that is not the garment, color or size you ordered.

What it does not cover: normal wear, damage from washing, drying or ironing against the care label, and the small differences between the virtual preview and the printed piece described in section 9.

What we do: we send you a new piece at no cost to you. If you prefer, or if we cannot make it again, we refund what you paid for that piece.

How long: tell us within 14 days of the day the parcel is delivered.

How to claim: open the order in the app (You, then Orders), tap Get help with this order, choose what went wrong and add photos, one of the whole piece and one of the problem up close. If you cannot use the app, or you received the piece as a gift, write to support@iocodo.com with the order number or the name on the parcel, and the photos. We answer by email.

This warranty adds to your rights under the law, including the implied warranties that come with the sale, and does not reduce them. Under this warranty, what we owe for a covered piece is a new piece or a refund, and, as far as the law allows, it does not cover other losses. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Nothing in this warranty limits our liability for death or personal injury caused by our negligence.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

9. Sizes, colors and the preview

Each garment has its own size chart in the app, taken from the measurements its maker publishes, and the app remembers the size you last ordered for each garment. Measure a garment you own and compare before you choose: a piece that matches its size chart is the size you ordered.

Concepts and previews are virtual. They show what the piece will look like, and they are not photographs of it. Colors on a screen differ from ink on fabric, and the size and position of the print can differ slightly from the preview. Differences like these are normal for printed garments and are not defects. A wrong design, a missing print or a clearly different color is a defect, covered by section 8.

10. Your content: descriptions, images and lettering

Your content is what you type, the images you upload, the lettering you add and the designs you keep. You keep whatever rights you have in it.

You give us a worldwide, non-exclusive and royalty-free license to store and process your content, to send it to the service providers named in our privacy policy (which draw the concepts, check content and print), to show it to you, and to print it on the pieces you order and ship them to you. It also lets us give the content of each order to our print partner and the printers in its network, to make and deliver it, and allow our print partner to use that content as its terms with us require, including to improve its services. The license ends when you delete the content or your account, except for the print file of a piece you paid for, which we keep with the order record.

When you upload an image or add lettering, you confirm that you own it or have permission to print it, and that every person who can be recognized in it has agreed. The app asks you to confirm this before an upload.

Do not ask for, upload or order:

• anything that infringes someone else's copyright, trademark or other rights, including logos, brand names and characters that are not yours
• images of real people without their consent
• sexually explicit content, and any sexual content involving minors, which we report to the authorities
• threats, harassment, or content that promotes hatred or violence against people
• anything else that is illegal

Sartia checks descriptions, lettering and uploaded images automatically before it sketches or prints, and refuses content that seems to break these rules. The checks can miss things, and they can refuse something that is fine. They do not make a design lawful, and you remain responsible for what you ask us to print. When the app refuses your content, it tells you. If you think it got it wrong, write to support@iocodo.com and a person will review the decision.

11. Reporting a design, and takedown

If you believe a design made in Sartia, or a piece we printed, infringes your rights or breaks the law, write to support@iocodo.com. Please include:

1. your name, postal address, email address and phone number
2. the work or right you believe is infringed, or the law you believe is broken, and why
3. where the material is: an order number, a link, or a description precise enough for us to find it
4. a statement that you believe in good faith that the use is not authorized by the rights owner, its agent or the law
5. a statement that the information in your notice is accurate and, for a notice about copyright, that you are the owner or authorized to act for the owner, under penalty of perjury
6. your physical or electronic signature

We confirm that we received your notice, review it, and tell you what we decided. When a notice is valid, we remove the design from its owner's account, cancel any order of it that has not been printed yet, and tell the owner why. The owner can reply to ask for a review, and a person will look at it.

We close the account of anyone who receives three valid notices.

If we become aware of apparent child sexual abuse material, we report it to the National Center for Missing & Exploited Children (NCMEC), close the account, and keep the report and the material for one year, as US law requires.

If a design shows an intimate image of you that was shared without your consent, write to us: within 48 hours we remove it and stop any order of it that has not been printed.

For the EU Digital Services Act, users and authorities can reach us at support@iocodo.com, in English or Italian.

12. AI features

The concepts are drawn by AI models made by other companies (Google's Gemini models and image models run by fal.ai), working from the words you type. The app labels them as sketched by AI, and the images Sartia keeps for your designs carry a machine-readable label that says they were made by AI. Before your first sketch, the app tells you which companies receive your words and asks for your permission.

An AI model can misunderstand your words, draw something you did not ask for, or produce an image that looks like existing art, a logo or a character. Look at a concept before you order it, and do not order one that you know imitates someone else's work.

We do not promise that a concept is original or unique: the same or a similar image can be made for someone else. We do not claim ownership of the designs made in Sartia. Images made by AI may not be protected by copyright, so we cannot stop others from using a similar image.

If a concept is offensive or harmful, tell us at support@iocodo.com.

13. Your license to use the app

We give you a personal, non-exclusive and non-transferable license to use Sartia on devices you own or control, under these terms. The app, its content, its design and its name belong to IOCODO LLC or to those who licensed them to us. These terms give you no other right to them.

When you use Sartia, do not:

• break the law, or use the app to harm, harass or deceive anyone
• copy, change, sell or rent the app, or try to extract its source code, except where the law allows it
• interfere with the app or our servers, get around their security or limits, or use bots or scripts
• collect other people's data through the app

14. Your account

You can use Sartia as a guest, or sign in with Apple, Google or an email address to keep your pieces and orders on every phone. Keep your sign-in details to yourself. You are responsible for what happens in your account, unless it happens through no fault of yours.

You can delete your account at any time in the app (You, then Delete account and data). Our privacy policy describes what is deleted and what is kept.

15. Changes to the app

We keep working on Sartia, so its features change over time. We change, suspend or remove a feature only for a valid reason: to keep the app secure, to comply with the law or a decision of an authority, because a service of another company that the feature depends on changes or ends, to fix a defect, or to improve the app without making it worse for you.

Some features can be switched off from our servers without an update, for example to stop an error from reaching more people while we fix it. A change does not affect an order you already paid for: we make and deliver it as ordered, or refund it in full.

16. Changes to these terms

We change these terms only for one of these reasons: a change in the law or in a decision of an authority, a change in Sartia or in how we provide it, a change in the services of other companies that we depend on, or to make the terms clearer.

We publish each new version on this page with its date. The app asks you to accept it the next time you open Sartia, and each order follows the version you accepted when you placed it. If you do not accept a new version, you can stop using Sartia and delete your account. A change never applies to a dispute that started before it took effect.

17. DISCLAIMER OF WARRANTIES

18. LIMITATION OF LIABILITY

19. If you break these terms

If you break these terms or the law, or ask us to print content you have no right to use, and someone makes a claim against us because of it, you will cover the reasonable losses and costs that this directly causes us. This does not apply to losses caused by our own fault.

20. Suspension and ending

You can stop using Sartia at any time, and delete your account in the app.

We may suspend or close your account, or stop accepting orders from it, if you seriously or repeatedly break these terms, to prevent fraud or harm to others, or if the law or an authority requires it. We tell you before we act and why, unless the law, a risk of harm or the security of the app prevents it, and you can reply to contest our decision.

If you dispute a payment with your bank, we stop accepting new orders from your account. If the dispute was a mistake, write to us and we will look at it.

If we stop offering Sartia, we tell you at least 30 days before, in the app, and by email if we have your address. Orders you already paid for are made and delivered, or refunded in full.

The sections on warranties, liability, breaking these terms, and law and disputes continue to apply after this agreement ends.

21. Law and disputes

These terms are governed by the laws of the State of Wyoming and by applicable US federal law, without prejudice to the mandatory consumer protections of the place where you live.

If you have a problem with Sartia or an order, please write to us first at support@iocodo.com. We will try to solve it within 30 days. This does not limit your right to go to court.

You can always bring a claim in the small claims court where you live, if your claim qualifies. Otherwise, you can bring it in the state or federal courts located in Wyoming, or in the courts where you live when the law of your place gives you that right. We will bring any claim against you in the courts where you live.

Nothing in these terms takes away a right you have under consumer protection law.

22. Consumers in the EU, the EEA, Switzerland, the UK and Brazil

23. General

If a court finds part of these terms invalid, the rest still applies.

If we do not enforce a right straight away, we can still enforce it later.

We may transfer this agreement to another company, for example if Sartia is sold, as long as your rights are not reduced, and we will tell you if that happens. You may not transfer your rights under these terms to someone else without our agreement.

If these terms exist in more than one language and the versions differ, the version more favorable to you applies.

24. Contact

IOCODO LLC, a limited liability company registered in Wyoming, United States
Email: support@iocodo.com
Website: iocodo.com

Version 2026-09-30, effective October 1, 2026.