Terms of Use
Last updated: August 26, 2026
1. Acceptance of terms
These Terms of Use ("Terms") are an agreement between you and IOCODO LLC ("we", "our", "us") for the Sartia mobile application and the products ordered through it (together, "the Service"). By using the App or placing an order you accept these Terms. If you do not agree, do not use the Service.
2. What Sartia does
You describe a garment in your own words. The App generates design concepts that are adapted to garments that can actually be produced by our print-on-demand partners, shows you a price and an estimated delivery window, and, if you order, has the garment produced and shipped to you.
The preview is virtual. Concept images and try-on previews are a close approximation of the finished garment, not a photograph of it. Print placement, garment cut, and fabric color can vary slightly between the preview and the physical product. Small variations of this kind are normal for printed garments and are not defects.
3. Made to order
Every garment is produced individually for you after you order it. Nothing is picked from a warehouse shelf. This has two consequences spelled out in these Terms: production takes real time (Section 6), and a made-to-order garment cannot be resold, which limits withdrawal rights where the law provides for that (Section 7).
4. Your content and content rules
You keep whatever rights you hold in the descriptions you write. By ordering, you grant us and our production partners the license needed to generate, store, print, and ship the resulting design.
You may not request designs that infringe someone else's rights or that promote hate or violence. Prompts are screened, and we may reject or cancel a design or order that violates these rules. Trademarked names, logos, and characters are blocked. You are responsible for the content of your requests: if you ask for something you have no right to print, any resulting claim is yours.
5. Prices and payment
Prices are shown in the App before you pay and include production; shipping is itemized at checkout. Payment is processed by Stripe, Inc. at the moment you place the order. Local import duties or taxes, where a destination country applies them, are yours to pay.
6. Production and delivery
The App shows an estimated production and delivery window before you order. These are estimates based on our partners' current times, not guarantees. You receive tracking information once the parcel ships. If an order is significantly delayed beyond the estimate, contact support@iocodo.com and we will chase it or make it right.
7. Cancellation, withdrawal, and returns
- Before production starts you can cancel an order for a full refund by contacting support promptly after purchase. Once production has started, the garment is being made specifically for you and can no longer be cancelled.
- Withdrawal (EU/UK): garments produced to your specification are personalized goods. Under Article 16(c) of the EU Consumer Rights Directive and the equivalent UK rules, the 14-day right of withdrawal does not apply to them. This exemption never limits your rights for defective items.
- Defects: if your garment arrives damaged, misprinted, or materially different from what these Terms promise, email support@iocodo.com with photos within 30 days of delivery. We will reprint or refund at our cost. Statutory warranty rights in your country remain unaffected.
- Sizing: each garment lists its size chart in the App. A garment that matches its size chart is not defective, so check the chart before ordering.
8. Accounts
You can use the App with an anonymous account or link it to an email address. You are responsible for activity under your account. You can delete your account at any time in Settings; Section 7 of the Privacy Policy describes what happens to order records.
9. Intellectual property
The App, its design system, and its branding are the property of IOCODO LLC. The garment you buy is yours; the App and the Service remain ours. You may not copy, modify, or redistribute the App.
10. Disclaimer of warranties
The App is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties about the App itself, express or implied. This section concerns the software; the physical garments you order are covered by Section 7 and by your statutory rights.
11. Limitation of liability
To the maximum extent permitted by law, IOCODO LLC is not liable for indirect, incidental, or consequential damages arising from the Service. For any claim connected to an order, our total liability is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law.
12. Termination
We may suspend or terminate access to the Service for violation of these Terms, including the content rules in Section 4. Orders already paid and in production are still delivered or refunded under Section 7.
13. Changes to these terms
We may update these Terms from time to time. Material changes update the "Last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the jurisdiction in which IOCODO LLC is established, without regard to its conflict-of-laws principles. Where local consumer-protection law gives you stronger rights, those rights prevail.
15. Contact
IOCODO LLC
Email: support@iocodo.com
Website: iocodo.com