Sartia

Support

Order help, defect claims, and everything else.

Where is my order?

Open the App and check Orders: each order shows its current stage, from payment through production to shipping. Once the parcel ships you get a tracking link there and by email. Production is real work on a real garment, so the App shows an estimated window before you pay; if your order is well past its estimate, write to us and we will chase the producer.

The garment arrived damaged or misprinted

Email support@iocodo.com within 30 days of delivery with your order number and a couple of photos of the problem. Defects are reprinted or refunded at our cost. See Terms, Section 7 for the details.

The garment looks different from the preview

The preview in the App is virtual: a close approximation, not a photograph of the finished piece. Small differences in print placement or fabric tone are normal for printed garments. A wrong design, a missing print, or heavy color drift is not normal, and we treat it as a defect claim.

Can I cancel an order?

Yes, until production starts. Email us as soon as possible after ordering. Once the garment is in production it is being made specifically for you and can no longer be cancelled. Made-to-order garments are exempt from the EU 14-day withdrawal right; defective items are always covered.

Sizing

Every garment lists its size chart in the App before checkout. Measure a garment you own and compare: it is the most reliable way to pick a size. A garment that matches its published chart is considered correctly sized.

Account and data

You can delete your account and data in the App: Settings, scroll to the bottom, Delete account. The steps are also on the account deletion page, together with what happens to past order records. The Privacy Policy describes what data the App handles.

Something else?

Write to support@iocodo.com. Suggestions are welcome too: the App has a Suggest a feature entry in Settings that opens a pre-filled email.