Support
Polski: Pomoc i instrukcja · Bahasa Indonesia: Panduan penggunaan
Get in touch
For bug reports, account issues, gameplay questions, or anything else, email us. Please include your device model, OS version, app version, and a short description of what happened.
Criminal or illegal content: to report it, use our report form (em português), which gives you a reference for your report, or email support@iocodo.com and tell us where you saw it.
Frequently asked questions
How do I sign in?
You can play SoliDuel as a guest, with no account: against the bot and, online, against other players.
Sign in with Google, Apple or your email address to pick a username and an avatar, add friends and challenge them, use the chat and appear on the leaderboard.
How does matchmaking work?
Tap Play Random from the lobby. Your status changes to "waiting" and you are added to the queue. As soon as another player is waiting, the server pairs you and the duel starts automatically.
If no opponent appears, you can leave the queue at any time and play against the bot instead.
I got disconnected during a match. What happens?
Losing the connection, or switching to another app, does not end the match. Its clock keeps running, and if you come back before the time is up, you carry on where you were.
If you are not back in time, the match ends when the clock runs out: fewer points wins, and equal points are a draw. If neither player comes back, the match is cancelled, with no result and no change to anyone's rating.
Quitting is different: a quit costs you the match only if you were behind. Level or ahead, it counts as a draw.
How do friend requests work?
Open another player's profile (from the lobby or after a match) and tap Add Friend. They can accept or decline your request on the Friend Requests page in the menu, and they get a notification if they allow them.
Once accepted, friends appear in your friends list and you can see when they are online.
How is the leaderboard calculated?
The ranking uses an Elo rating. Everyone starts at 1000 and gains or loses points after each online match, depending on the result and on the opponent's rating. Games against the bot and games with a guest do not change it.
In Leaderboard, the All-time, Monthly and Friends tabs show the overall ranking, this month's ranking and the ranking among your friends.
How do I delete my account?
In the app, open the menu and tap Settings. At the very bottom of the page, tap Delete Account and confirm. It works for guests too.
Deletion is permanent and cannot be undone: your account and the data tied to it leave our servers, as the privacy policy explains. If you prefer, email support@iocodo.com and we will do it for you.
How do refunds work?
SoliDuel is a free download. If a future version introduces paid features, refunds are handled by the store you purchased through:
How do I report a bug or crash?
Email support@iocodo.com with:
- Device model and OS version
- App version (visible in Settings)
- What you were doing when it happened
- Whether it is reproducible
Crash reports reach us only when they are on for your phone. Depending on your country and your phone, the app asks you first, shows a short notice once, keeps them off until you switch them on, or switches them on from the start.
You can change this at any time in Settings › Privacy. A description from you still helps a lot.