Duamo

Support

Help with Duamo, the daily question for the two of you. A person reads every email we receive.

Contact us

Write to support@iocodo.com for a problem, a question or an idea. It helps if you tell us your phone model, its system version, the version of Duamo and what happened.

Reporting content. In the app, touch and hold your partner's answer or message and choose Report. It disappears from your screen at once, and a person reviews the report.

To report content in Duamo that you believe is criminal or illegal, you can also use our report form (em português), which gives you a reference for your report, or email support@iocodo.com and tell us where you saw it, for example the date of the question. We confirm that we received your report and tell you what we decided.

How Duamo works

Every day you both get the same question, at the hour your couple chose.
Each of you answers on your own. Your partner's answer opens only after you have answered too.
Once you have both answered, you can talk about it right under the question.
Every question you answer stays in your couple's archive, and you can scroll back through it at any time.
Missed a day? You have two more days to answer it before your streak breaks.

Each of you can use Duamo in your own language, English, Italian or Brazilian Portuguese, and you still get the same question on the same day.

Inviting your partner

Tap Invite and send the link, or read out the 8-character code.
Your partner installs Duamo and opens the link, or taps Join and types the code.

A code works once and stops working after 7 days. If it has expired, make a new one.

Your couple profile

You can tell Duamo how long you have been together, whether you live together, whether you have children and whether you live apart. Duamo uses this only to choose and word your questions, and you can change it at any time. Some topics, such as faith and spirituality, appear only if you switch them on.

Reminders and notifications

Duamo reminds you of the day's question at your couple's hour. Your phone schedules this reminder by itself. If you allow notifications, Duamo can also tell you when your partner has answered or written.

Keeping your archive on a new phone

Duamo starts without a sign-in. To keep your couple's archive when you change phone or reinstall the app, sign in with Apple or Google when the app offers it. Without a sign-in, a new phone starts with a new account.

Ending a pairing, and blocking

You can end the pairing at any time in your couple's settings. Both of you can still read your archive for 30 days, and if you pair again with each other in that time, it comes back.

If you choose Unpair and block, the other person can never pair with you again.

Duamo Plus

Duamo is free to download. The daily question, the conversation under it, your streak and your whole archive are free.

Duamo Plus is a subscription that adds extra questions you can open at any time and lets you steer the daily question toward the themes you choose. One subscription covers both of you while you are paired, whichever of you buys it. The app shows the price, the length of each period and the renewal before you buy.

A subscription renews until the person who bought it cancels it in their store's subscription settings (Apple, Google Play). Deleting the app or your account does not cancel it.

If you do not feel safe

Duamo asks questions for the two of you. It is not counselling or therapy. If you do not feel safe in your relationship, you can get help:

in the United States: 800-799-7233 (TTY 800-787-3224)
in the United Kingdom: England 0808 2000 247, Scotland 0800 027 1234, Wales 0808 80 10 100, Northern Ireland 0808 802 1414
in Italy: 1522; in Brazil: 180; in Portugal: 800 202 148

If you are in danger, call your local emergency number.

Delete your account

Go to Settings, then Delete account, and confirm. This deletes your account, your answers and your messages, including those your partner has already read. Your partner keeps their own answers and messages.

You can also write to support@iocodo.com with the subject "Delete my data". What is deleted, and what is kept and for how long, is on the account deletion page.

Privacy and terms

Usage statistics and crash reports are optional: change them in Settings, then Privacy choices. How we handle your data is in the privacy policy, and the rules for using the app are in the terms of use.