Support
We read every email. Typical response within 2 business days.
Get in touch
For bug reports, gameplay questions, refunds, or anything else, email us. Please include your device model, OS version, and a short description of what happened.
Frequently asked questions
My progress is gone after reinstalling. Can it be recovered?
Starglax stores all progress (high score, medals, skill tree, pilot, settings) locally on your device. There is no cloud save. Uninstalling the game removes that data.
Some platforms include local app data in device backups (iCloud Backup on iOS, Google Drive backup on Android). If a backup existed before uninstall, restoring from it can bring progress back. Otherwise progress cannot be recovered.
Does Starglax work offline?
Yes. Every run plays entirely on your device and the game never needs a connection to be playable. There is no online play. When you are online, Starglax reads its own settings from a configuration service and, if you have signed in, syncs scores and cloud save to Game Center or Google Play Games. The privacy policy lists exactly what is sent.
Are there in-app purchases or ads?
The current version of Starglax has no in-app purchases or subscriptions. Any future change to how the game is monetized, including the addition of advertising, will be clearly disclosed first.
What devices are supported?
Starglax targets modern Android phones and tablets, and (when approved) modern iPhones and iPads. The game is designed for portrait orientation and uses multi-touch controls.
How do I report a bug or crash?
Email support@iocodo.com with:
- Device model and OS version
- Game version (visible in Settings)
- What you were doing when it happened
- Whether it is reproducible
The game does not auto-report crashes, so your description is the only signal we get.
How do refunds work?
Starglax is currently a free download. If a future version introduces paid features, refunds are handled by the store you purchased through: