Delete your data
Effective date: October 1, 2026
In short: Loquio has no user accounts, so there is nothing to sign into or out of. From inside the app you can erase what Loquio keeps on your phone, the sign reports you sent and the identifiers Firebase gave your installation, or you can write to us. App: Loquio, published by IOCODO LLC.
1. From the app, which is the fastest way
- Open Loquio.
- Go to Settings.
- Tap Delete all my data.
- Confirm.
What is on your phone is erased at once, and it cannot be undone. Erasing the sign reports on our servers and the identifiers in Firebase needs an internet connection; without one, the app tries again the next time you open it.
2. What gets deleted
- What Loquio keeps on your phone: your learning progress, your review schedule, your preferences and the record of the terms you accepted.
- The sign reports you sent, with the notes you wrote, and the random identifier created for them.
- The identifiers Firebase gave your installation. Loquio asks Firebase to delete them, and Firebase removes them within 180 days.
Afterwards Loquio starts again from zero, like a new install, except for three things it keeps on your phone: the last three items in the next section.
3. What does not get deleted
- Aggregated usage statistics, which do not identify you and cannot be traced back to a person.
- Usage statistics and crash reports already sent, which Google deletes on its own schedule (2 months and 90 days), as the Privacy Policy explains.
- Device backups made by Apple or Google, which you control in your own system settings.
- What you turned off in Privacy choices (usage statistics, crash reports), so that nothing starts being sent afterwards.
- What your age answer turned off. The camera check, usage statistics and crash reports stay the way that answer set them.
- Deletions that have not reached our servers or Firebase yet. The app keeps them only until they get there, and tries again the next time you open it.
4. If you no longer have the app installed
Write to support@iocodo.com with the subject "Delete my data". Because Loquio uses no account, no name and no email address, we cannot look your installation up by identity: the fastest and most complete deletion is always the in-app one, from any device where the app is still installed. If it genuinely is not, tell us what you remember (roughly when you installed it, and your device type), and we will help as far as the data allows.
If you uninstalled Loquio without erasing your data first, Firebase deletes the identifiers it gave your installation on its own, once they have gone 270 days without use.
5. Contact
IOCODO LLC
Email: support@iocodo.com
Privacy Policy: iocodo.com/apps/loquio/privacy
Resumen en español
- Loquio no tiene cuentas de usuario, así que no hay ninguna sesión que iniciar ni cerrar.
- Desde la app: ve a Configuración y toca Borrar todos mis datos. Así se borran los datos que Loquio guarda en tu teléfono, los informes sobre señas que enviaste y su identificador aleatorio, y los identificadores que Firebase le asignó a tu instalación (Firebase los elimina en un plazo máximo de 180 días). Si no tienes conexión, la app lo vuelve a intentar la próxima vez que la abras. No se puede deshacer.
- Se mantienen tres cosas: lo que desactivaste en Opciones de privacidad, lo que quedó desactivado por tu edad y, hasta que lleguen, las solicitudes de borrado que todavía no se han enviado. Las estadísticas de uso que ya se enviaron se eliminan solas a los 2 meses, y los informes de fallas, a los 90 días.
- Por correo: escribe a support@iocodo.com con el asunto «Borrar mis datos». Como Loquio no tiene cuentas ni te pide tu correo, borrar desde la app siempre es lo más rápido y lo más completo.