Support
We read every email. Typical response within 2 business days.
Get in touch: for a bug, a question about a sign, or anything else, email us at support@iocodo.com. Please include your device model, OS version, app version, and a short description of what happened.
Criminal or illegal content: to report it, use our report form, which gives you a reference for your report, or email support@iocodo.com and tell us where you saw it.
Frequently asked questions
What is Loquio?
Loquio teaches American Sign Language (ASL) the way a language is learned: lessons, review timed by memory, and a camera check of your signing that runs on your phone. Sign demonstrations are AI-generated videos made from PopSign ASL recordings.
How does the camera check work?
When a lesson asks you to sign, Loquio watches your hand through the camera and, on your phone, tells you whether it read the sign you are practicing. It is an automatic check, so it can be wrong. Before your first camera check, the app asks your year of birth once.
Why does Loquio ask for camera permission?
Only to run the sign check described above. The feed is used on your device and is never uploaded. You can grant or revoke camera access at any time in your system settings; without it, the sign check cannot run, but lessons and review still work.
Loquio cannot see my hand. What do I do?
- Add light. Face a window or a lamp rather than having it behind you.
- Move back a little so your whole hand and forearm fit in frame.
- Use a plain background. A cluttered or busy wall behind your hand makes it harder to track.
How do I report a sign?
Open the sign's card and tap Something wrong with this sign? Tell us. Your report carries the sign id, the note you write, the sign language of the course (ASL) and the date, and no name or email address. We use it to review and correct the sign.
Who is the signer in the videos?
No real person. Each demonstration is an AI-generated video: the movement comes from a recording in the PopSign ASL corpus, and the person on screen is synthetic.
Is Loquio certified?
No. Loquio is not certified or accredited by any Deaf organization or language authority. Before a sign is taught, the sign recognizer has to read its demonstration as that sign, and a sign that fails is left out. See our Terms of Use for what that does and does not mean.
Is Loquio free?
Yes. The whole course is free, with no account and no sign-in.
Which languages are supported?
The lessons teach American Sign Language. The app and this website are available in English and Spanish.
How do I delete my data?
Open Settings in the app and tap Delete all my data. Full details, including what to do if you no longer have the app installed, are on the delete your data page.
How do I report a bug or crash?
Email support@iocodo.com with your device model, OS version, app version, and what you were doing when it happened.
Where can I read the policies?
Privacy Policy and Terms of Use.
Resumen en español
- Loquio revisa tu seña con la cámara en tu teléfono, y las imágenes de la cámara nunca se suben.
- Las demostraciones son videos generados con IA a partir de grabaciones de PopSign ASL: la persona que aparece no existe.
- Si la cámara no te ve bien: busca más luz, aléjate un poco de la pantalla y usa un fondo simple detrás de ti.
- Para reportar una seña o un error, usa la opción de reportar en la ficha de la seña o escribe a support@iocodo.com.
- Para denunciar contenido delictivo o ilegal, usa nuestro formulario de denuncia, que te da un código de referencia, o escribe a support@iocodo.com y cuéntanos dónde lo viste.
- Para eliminar tus datos, visita la página de eliminar tus datos.